[email protected]

Terms & Privacy Policy

Privacy Policy

Last updated: May 29, 2026

At Elva, we respect the privacy of our visitors and customers and are committed to protecting their personal information and maintaining its confidentiality in accordance with applicable laws and regulations.

Information We Collect

We may collect the following information:

Full name, phone number, email address, shipping and billing address, order and payment information, account details and password, as well as usage and browsing data within the website.

How We Use Your Information

We use your information for the following purposes:

  • Processing orders and completing payment and shipping procedures
  • Creating and managing your account on the website
  • Improving user experience and developing our services
  • Communicating with you regarding orders or customer support
  • Sending promotional offers or marketing messages with your consent
  • Protecting the website against fraud or unauthorized use

Data Sharing

We do not sell or rent your personal information to any third party.

Some information may be shared with trusted service providers such as payment providers, shipping companies, analytics and marketing providers, and technical service providers related to operating the website, only to the extent necessary to provide services and operate the website.

Information Security

We take appropriate security measures to protect your information against unauthorized access, modification, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to provide services or comply with legal and regulatory obligations.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or updates to your information
  • Request deletion of your information where legally applicable
  • Unsubscribe from marketing communications at any time

Third-Party Links

The website may contain links to external websites or services, and we are not responsible for their privacy policies or practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in line with legal, operational, or regulatory developments. Any updates will be posted on this page along with the revised “Last updated” date.



Terms of Use Agreement

By accessing or using this website, or by completing a purchase through it, you agree to comply with these Terms of Use and all applicable laws and regulations in the Kingdom of Saudi Arabia.

This agreement applies to all visitors, users, and customers of the website.

Definitions

  • “Store” or “Elva”: refers to the website and all its related services and products.
  • “User” or “Customer”: any person who uses the website or purchases products or services through it.
  • “Agreement”: refers to these Terms and Conditions of Use.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under the supervision of a legal guardian.
  • You have full legal capacity to make purchases and be bound by this Agreement.

Accounts and Registration

When creating an account on the website, the user agrees to:

  • Provide accurate, complete, and up-to-date information.
  • Maintain the confidentiality of their account details and password.
  • Be fully responsible for all activities conducted through their account.
  • Immediately notify the store in case of any unauthorized use of the account.

The store has the right to suspend or cancel any account that violates this agreement or provides false information.

Orders and Payments

  • All prices displayed include or exclude VAT as shown on the product page.
  • Payment is made through the payment methods available on the website.
  • The store reserves the right to modify prices or discontinue any product at any time without prior notice.
  • Some orders may be cancelled in certain cases such as product unavailability, pricing errors, or suspected fraudulent activity.

Shipping and Delivery

  • Orders are shipped to the address provided by the customer during checkout.
  • Delivery times vary depending on the shipping company and geographic location.
  • The store is not responsible for delays caused by shipping companies or circumstances beyond its control.

Permitted Use

The user agrees to use the website in compliance with applicable laws and public morals in the Kingdom of Saudi Arabia, and not to:

  • Misuse or attempt to hack the website.
  • Use the website for any illegal activity.
  • Post or transmit any harmful, offensive, or misleading content.

Intellectual Property

All content displayed on the website, including:

  • Brand name
  • Logos
  • Images
  • Designs
  • Texts and content

is the exclusive property of Elva Store, and may not be used, copied, or redistributed without prior permission.

Limitation of Liability

The store strives to ensure the accuracy of the information and services provided; however, it does not guarantee that the website will be free from technical errors or temporary interruptions.

The store is not liable for any indirect damages or losses resulting from the use of the website or delays caused by third parties such as shipping companies or payment service providers.

Governing Law

This Agreement is governed by the laws and regulations of the Kingdom of Saudi Arabia. Any disputes shall be subject to the competent courts within the Kingdom.

Amendments to the Agreement

The store reserves the right to modify or update these Terms of Use at any time. Any changes become effective immediately upon posting on the website.

Continued use of the website after updates constitutes implicit acceptance of those changes.